Shipping Policy: From Our Shop to Your Door
At Nightingale Metal Design, we know that once you’ve chosen the perfect piece of metal art, you want it in your hands as soon as possible. Because we utilize high-efficiency fiber laser technology and in-house powder coating, we are able to offer some of the fastest lead times in the industry without compromising on quality.
Production & Handling Time
Unlike many custom shops that take weeks to fabricate, we take pride in our speed.
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Stock & Personalized Items: Most orders are processed and ready for shipment within 1 business day (Monday through Friday, excluding holidays).
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Custom Designs: For unique commissions requiring specialized design work, production times will be communicated directly during the consultation phase.
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Order Cut-off: Orders placed by 2:00 PM EST are typically prioritized for next-business-day shipping.
Shipping Rates & Destinations
We want to make getting your steel decor as simple as possible.
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Contiguous United States: We are proud to offer Free Ground Shipping on all orders over $50 delivered within the 48 contiguous states.
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Expedited Shipping: Need it even faster? We offer various expedited shipping upgrades at checkout to ensure your gift arrives in time for that special anniversary or holiday.
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International Shipping: We ship worldwide. Please note that international orders may be subject to import taxes, custom duties, and fees levied by the destination country, which are the responsibility of the recipient.
Packaging & Protection
Our products are made of steel, but we still treat them with care.
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Secure Transit: Each sign is meticulously packaged to prevent scratches or bending during its journey.
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Gift-Ready: We include a packing slip with every order. If you are sending a gift, you can leave a custom note at checkout which will be printed on the slip.
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Privacy: To ensure your privacy and keep surprises intact, our packing slips do not include pricing information.
Order Tracking
Once your order has been precision-cut, coated, and scanned into the mail system, you will receive a shipping confirmation email containing your tracking number. You can follow your package's journey from our Exton, Pennsylvania studio straight to your doorstep.
