Privacy policy

At Nightingale Metal Design, we value the trust you place in us when you share your personal information. Whether you are ordering a personalized family monogram or inquiring about a custom business logo, we are committed to protecting your privacy and ensuring your data is handled with the same precision we apply to our steel.

Information We Collect

To provide you with high-quality metal decor and a seamless shopping experience, we collect the following types of information:

  • Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment information (including credit card numbers via our secure processor), email address, and phone number.
  • Personalization Data: We collect the specific names, dates, or text you provide for your personalized metal signs to ensure your order is cut accurately.
  • Device Information: We automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

How We Use Your Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

  • Communicate with you regarding your design or order status.
  • Screen our orders for potential risk or fraud.
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services (such as our Monthly $100 Gift Card Giveaway).

Sharing Your Personal Information

We do not sell your personal information. We share your Personal Information with third parties only to help us use your Personal Information as described above.

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here.
  • Google Analytics: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. This allows us to assist you with future orders or replacements.

Security

We take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Any questions or additional inquiries regarding our Privacy Policy feel free to reach out to us a info@nightingalemetal.com or by mail to 888 Springdale Dr Exton, PA 19341.