Our refund policy is straight forward and simple.
We refund for items that meet refund criteria by the same way in which the original funds were processed. In the instance where a change in method is required it is our decision by which the refund will be processed. Refunds are offered for items that are returned per our return policy.
Stock Collection items may be returned in brand-new condition if a return authorization code is obtained within a 30-day period from when the item was originally delivered (calculated by the tracking delivery scan). Please email email@example.com to obtain a return authorization code. Personalized and Custom items are not returnable.
All of our items are quality checked before shipping and are shipped securely. However, in the rare case of receiving an item damaged please contact firstname.lastname@example.org to inform us. We will make sure that your order is received in new quality condition.